Ink cartridge doesn't load and keepeng to ask remove and put correctly

[EthemDemir]

I tried to change both two cartridges arrived several months ago but I did not change them immediately to use the cartridges efficiently. 

When I tried first (today), remove and install... (for colour cartridge) message appear. I tried several times and tried everything suggested in the website but did not work. I put the previous color cartridge with new black one, then it worked. I tried to clean cartridges and then tried to put both new ones. The same message appear for both of them. When I put the old color and new black, message doesn't come to display and works properly!!

I am thinking the color cartridge is broken.

I'll be pleased if someone helps me..

[asmita6658]

Hi @EthemDemir

Welcome to the HP Support Community. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[LEELOU2]

I have installed my new Black cartridge Prints once then error -.Checked and cleaned prints once then error! now will not print at all! the levels of both black and colour a nearly full! Please advise

[asmita6658]

Hi @LEELOU2

Thanks for replying. 

To better assist you - 

1.) What's the model name of the printer? 

2.) Are you enrolled in the Instant Ink program? 

Let me know. 

[LEELOU2]

HP ENVY 4524 All-in-one Series

I have disconnected and reconnected.

I have downloaded updates. says totally up to date

I have cleaned cartridges and waited. reinstalled. Printed one sheet then says error!

Please tell me how I can request HP Instant ink [my membership totally current] replace this new cartridge

The Printer states this is my next course of action.

Please Help!

Leelou2

[asmita6658]

@LEELOU2

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know.