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‎05-10-2020 05:30 AM

HP Recommended
Product: Deskjet 3720

We have replaced the ink cartridge but the orange error message is still flashing and we can’t print. Thanks. 

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1 REPLY 1

‎05-11-2020 10:31 AM

HP Recommended

@Ruth241 I suggest you upgrade the printer firmware using the instructions mentioned in this link:

click here for details and let me know how that pans out,

 

If the issue persists, refer to the following sections describe the most common error conditions with combinations of blinking (flashing) lights displayed on the control panel, followed by solutions for each combination. Find the blinking lights pattern you are experiencing, and then follow the steps to resolve the issue.

Review the following to reference the printer control panel buttons and lights.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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