Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended


Ink cartridge error message

I keep getting this error:
Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels. See details
I reinstalled the cartridege and turn the printer off and back on.  it worked once.  and now it wont work again.
HP Support Agent
HP Support Agent
22,491 22,448 1,887 3,004
Message 2 of 2
Flag Post
HP Recommended


Ink cartridge error message

@Waheena Your account cannot be viewed using that link, please do not share such personal details on any public forums, that said, Welcome to HP Community!

Here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

That out of the way, You may want to respond to the private message I've sent out and I'll help you out, accordingly


Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums


We eagerly await your response,

Help us, help you.

And Take care.

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation