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@Waheena Your account cannot be viewed using that link, please do not share such personal details on any public forums, that said, Welcome to HP Community!
Here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.
That out of the way, You may want to respond to the private message I've sent out and I'll help you out, accordingly
Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers:
Click here for more details on how to access the private messages on HP Forums
We eagerly await your response,
Help us, help you.
And Take care.
Riddle_Decipher I am an HP Employee
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