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‎03-29-2020 09:05 AM

HP Recommended
Product: Hp officejet 4650
Operating System: Other

I was printing 2 days ago and everything was fine. Then suddenly I got a "cartridge error". I removed the ink and cleaned what I could. They are hp ink cartridges and relatively new. Today I unplugged everything and wiped off the copper connectors for the cartridges. Still the same message for the color cartridge: "incompatible cartridge". 

1 REPLY 1

‎04-01-2020 03:52 AM

HP Recommended

Hi @Katiegans

Welcome to the HP Support Community. I understand you are not able to print due to an ink cartridge error.  If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Note: This printer supports printing in single-cartridge mode. You may remove the defective ink cartridge and continue printing.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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