Ink cartridge error

[RustySplinter]

Hi, 

 My printer has just started refusing to pair up woth the colour ink cartridge, it is almost full and genuine instant ink item. Could you tell me how to replace it please. I have tried all your instructions and nothing works. My printer report says the cartridge is not communicating with the printer. Thanks 

[Jeet_singh]

@RustySplinter,

Thank you for posting your query on HP Community,

I Understand you need help with the incompatible cartridge error, and before we get into the details, Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,