cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
111
Flag Post

Ink cartridge error

HP Recommended
HP Envy 4520

Hi, 

 My printer has just started refusing to pair up woth the colour ink cartridge, it is almost full and genuine instant ink item. Could you tell me how to replace it please. I have tried all your instructions and nothing works. My printer report says the cartridge is not communicating with the printer. Thanks 

Tags (1)
1 REPLY 1
HP Support Agent
HP Support Agent
21,068 21,032 1,396 2,329
Message 2 of 2
Flag Post
HP Recommended

@RustySplinter,

 

Thank you for posting your query on HP Community,

 

I Understand you need help with the incompatible cartridge error, and before we get into the details, Click here and try all the steps mentioned, to solve the issue, if that doesn't help, I need more information to help your cause.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation