Ink cartridge error

[KK9872]

HP Instant Ink customer since purchasing my HP ENVY 7855 All-in-One printer.  Connected wireless and all worked great until a cartridge error that states the black "cartridge is not communicating correctly with the printer".  Tried the various troubleshooting options, via the HP help and virtual assistant, including cleaning the contacts and trying new HP Instant Ink cartridges - no luck.  I even went out and purchased a genuine HP cartridge from the store, which will not work either.  Not able to use single cartridge print mode, even though color cartridge appears ok.  I also replaced the color cartridge and cleaned those contacts as well, but still no luck.   

[Kumar0307]

@KK9872, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the Instant Ink cartridge.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

If the issue persists, to assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Let me know how it goes. 

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