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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-18-2020 07:39 AM

HP Recommended
Product: Macbook Pro
Operating System: macOS 10.15 Catalina

I'm getting an error on one of my cartridges (colour), I've removed it, cleaned it but still doesn't work.  It says replace if it persists but my instant ink account says another cartridge won't be sent until the issue is resolved. I cannot seem to find a contact that isn't a virtual assistant trying to guess my problem! I'm going round in circles! Please advise. 

 

4 people had the same question
4 REPLIES 4

‎09-21-2020 09:08 AM

HP Recommended

Hi @username12388,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎09-21-2020 01:11 PM

HP Recommended

I Have the same issue with the Black cartridge on my HP ENVY Photo 7134 All‑in‑One Printer.

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‎09-21-2020 02:59 PM

HP Recommended

I am also having the same problem with my HP ENVY 5020 All-in-One Printer. New cartridge that was just delivered of instank ink is saying catridge error. I have followed all the steps and cleaned and tried again and again but nothing is working. I need the colour ink badly. What can I do? Thank you

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‎09-22-2020 03:01 AM

HP Recommended

Same issue here and have tried to email and no reply for weeks. I don’t use mine much. Especially with hardly any work. 
Do the cartridges dry up nowadays, they never used to. It’s so bloomin annoying!

sarahcq

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