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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-12-2020 08:41 AM

HP Recommended
Product: HP ENVY

Hi, I'm getting an error on one of my cartridges, I've removed it, cleaned it etc but still doesn't work. It says replace if it persists but my instant ink account says another cartridge won't be sent until the issue is resolved. 

I cannot seem to find a contact that isn't a virtual assistant trying to guess my problem! I'm going round in circles. Does anyone have a contact please?

Many thanks 

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2 people had the same question
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‎09-12-2020 07:27 PM

HP Recommended

@Lyn1979, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎09-13-2020 05:07 AM

HP Recommended

I also have the same problem. Please can you advise asap. 

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‎09-13-2020 05:17 AM

HP Recommended

I have the same problem. Printer worked perfectly  then an hour later this message appeared. 

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