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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
username12388
New member
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Message 1 of 5
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Ink cartridge failure

HP Recommended
Macbook Pro
macOS 10.15 Catalina

I'm getting an error on one of my cartridges (colour), I've removed it, cleaned it but still doesn't work.  It says replace if it persists but my instant ink account says another cartridge won't be sent until the issue is resolved. I cannot seem to find a contact that isn't a virtual assistant trying to guess my problem! I'm going round in circles! Please advise. 

 

4 REPLIES 4
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 5
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HP Recommended

Hi @username12388,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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babblehead
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Message 3 of 5
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HP Recommended

I Have the same issue with the Black cartridge on my HP ENVY Photo 7134 All‑in‑One Printer.

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JM1233
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Message 4 of 5
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HP Recommended

I am also having the same problem with my HP ENVY 5020 All-in-One Printer. New cartridge that was just delivered of instank ink is saying catridge error. I have followed all the steps and cleaned and tried again and again but nothing is working. I need the colour ink badly. What can I do? Thank you

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sarahcq
New member
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Message 5 of 5
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HP Recommended

Same issue here and have tried to email and no reply for weeks. I don’t use mine much. Especially with hardly any work. 
Do the cartridges dry up nowadays, they never used to. It’s so bloomin annoying!

sarahcq

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