03-30-2019 05:15 PM - last edited on 07-02-2019 04:08 AM by NitM
I have a black and tri-color instant ink cartridge in my printer. The tri-color won't print very well (ink doesn't show up very well), but the black one wont even print. I looked at the actual cartridges, and saw the black one had smeared black ink in the cartridge itself. I also saw when removing both cartridges, that there was ink on the actual printer. It printed letters on the printer. I have no idea how that even happened, but I know it was ink, cause I tried to wipe it off with my finger, and it smeared. It wasn't there before either. What do I do?
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03-31-2019 05:08 AM
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Try step# 3 to 6 from this document.
Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
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