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Ink cartridge has ink, but wont print.

HP DeskJet 3634 All in one
Chrome OS

I have a black and tri-color instant ink cartridge in my printer. The tri-color won't print very well (ink doesn't show up very well), but the black one wont even print. I looked at the actual cartridges, and saw the black one had smeared black ink in the cartridge itself. I also saw when removing both cartridges, that there was ink on the actual printer. It printed letters on the printer. I have no idea how that even happened, but I know it was ink, cause I tried to wipe it off with my finger, and it smeared. It wasn't there before either. What do I do?

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Ink cartridge has ink, but wont print.

Hi @Novistic


Welcome to the HP Support Community. 


Try step# 3 to 6 from this document


Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.


If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 


Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee

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