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Solved!

Ink cartridge is showing as an error . How do I get a new one?

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HP envy photo 6234

I have done instant ink for a couple of years, only ever had 1 cartridge. The black is showing as an error/ defective. Can’t do anything until this is cleared but I’ve tried everything and can’t clear it. I need a new black cartridge. Tried the virtual agent but all suggestions not worked and when I ask to speak to an agent it says HP support closed. Please help.

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HP Support Agent
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@LMcN, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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