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‎02-11-2023 08:43 AM - last edited on ‎02-11-2023 11:54 AM by Retired

HP Recommended

I've got a HP Envy 4523, we have a tri colour instant ink and a black HP cartridge, the printer is showing this issue; printing with non-instant ink cartridges.

They're both from HP though, anyone able to help please 

1 REPLY 1

‎02-12-2023 11:53 AM

HP Recommended

Hi @Martin2886,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

You are getting this error because the black cartridge is not an instant ink cartridge.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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