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07-19-2022 02:56 PM - last edited on 07-25-2022 07:45 AM by JessikaV
I have received 4 black replacement ink cartridges in a row mailed to me that leaked. The last one leaked all over the inside of my printer. I was told it could be to Colorado altitude pressure. I can't even open one without a huge mess. This is the instant ink program. I was told to unplug the printer and stop using it and to just out and buy a new printer. I can't do that. can anyone relate?
07-31-2022 02:19 PM
Welcome to the HP Support Community! I’m here to help.
I apologize for the inconvenience. It is rather surprising that the Instant Ink cartridges are exploding while pulling out the orange tab.
I have not come across any other customer-facing this issue.
For assistance with replacing the ink cartridge, refer to - Replace HP inkjet printer cartridges
To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
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Hope this helps! Let me know how it goes.
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