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‎10-06-2022 01:56 AM - last edited on ‎10-06-2022 09:57 AM by Retired

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Other

My printer kept showing the paper jam code all the time and it's not. But the black ink cartridges have been leaking all down into the bottom and through my printer. Why would this happen? And how am I supposed to get all of this ink off of everything and the printer cleaned up enough to use it again and this not happen again? It's been with Instant Ink since I purchased it. I don't want to go to all that trouble for it to happen again either. 

1 person had the same question
1 REPLY 1

‎10-27-2022 07:58 AM

HP Recommended

@Spicypal909

 

Welcome to the HP support community.

 

I understand that your ink cartridge is leaking, I am glad to assist you.

This seems to be a hardware issue and require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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