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‎10-20-2022 06:12 AM - last edited on ‎10-22-2022 06:26 AM by Retired

HP Recommended
Product: HP OfficeJet 5230 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Hello we have a HP Officehet 5230 and used to get ink from HPink, we cancelled this but now cannot get the ink cartridge to be recognised.

it says.    Cartridge cannot be used until printer is enrolled in HP instant ink ?? 
I have tried a new cartridge but does the same ?? 

1 REPLY 1

‎10-31-2022 09:51 AM

HP Recommended

Hi @Mrsm3,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing cartridge issues with your HP OfficeJet 5230 All-In-One Printer after cancelling the instant ink subscription.

 

This issue could occur if one of the cartridges is an instant ink cartridge.

Please use both the cartridges purchased from the store.

You may also turn off web services by following the steps from this web link.

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
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