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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-21-2022 03:08 AM - last edited on ‎04-23-2022 06:57 AM by Retired

HP Recommended
Product: HP ENVY Photo 6234 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Good morning all,

 

I'm having an issue with my printer where the black ink cartridge is not communicating correctly with the printer. The same cartridge worked for weeks and then suddenly didn't want to. I've gone through all the troubleshooting of trying to clean it and the printer, but no luck. Instant ink won't send me a replacement until the issue is resolved but the solution the printer is telling me to do is to replace the cartridge. I don't really want to fork out on ink when I'm paying for a subscription.

 

Any help? Thank you.

3 people had the same question
1 REPLY 1

‎04-23-2022 01:11 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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