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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Carldl
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Ink cartridge not working

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Arghhh . So im on the instant ink plan and finally put in the colour cartridge and it just reporting an error, replace cartridge. Old cartridge works fine (apart from lack on ink). Updated firmware and done the normal checks. The virtual agent needs shooting and cant find a uk contact number anywhere..help!!

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Riddle_Decipher
HP Support Agent
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@Carldl Greetings from the HP Community!

 

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 2 of 7
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@Carldl Greetings from the HP Community!

 

I suggest you click here to troubleshoot and resolve cartridge errors, if the issue persists, respond to my private message and I'll help you accordingly,

Meanwhile, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

View solution in original post

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Jonathan654321
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HP Officejet Pro 6960 and my black ink cartridge has simply stopped printing. Other colours working perfectly. I have cleaned heads aligned heads updated apps reinstalled the software and no change. I have instant ink but as it is seeing a fairly recent cartridge install it is refusing a reorder. Am I missing something? I really don't have time for this!

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RayMo1
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HP 933 XL Magenta cartridge is not being read by the printer.  Error msg:  One or more cartridges are missing or damaged.  I have two sets.  I have had the chips replaced.  All printer updates are current.  I have trouble shooted as shown.  Do I go out and buy a single magenta cartridge?  Or is my HP 6700 All In One Premium DeskJet in need of repair?

 

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Riddle_Decipher
HP Support Agent
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@RayMo1 Greetings from the HP Community!

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, try the below steps:

 

Step 1: Verify the cartridge numbers

Make sure the cartridge numbers match your printer and where the country/region the printer was purchased.

Go to HP Store and verify the cartridge numbers for your printer model and country/region. Replace any incompatible cartridges.

 

Step 2: Reset the printer

Reset the printer to recover from printer failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

RayMo1
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I decided to purchase a new HP printer. From other recommendations I received, it is not worth repairing.  I followed all troubleshooting instructions to no avail. Thank you.

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Riddle_Decipher
HP Support Agent
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@RayMo1 I understand, congratulations on the new HP printer, and if you need anything else,

Please feel free to write to us any time.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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