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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-11-2022 09:54 PM - last edited on ‎04-12-2022 06:45 AM by Retired

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I am on the HP Smart plan where I have ink sent to me.  I have been out of black ink for a very long time but the portal says my black ink cartridge if good and I am ready to print.  How do I get them to send me more ink?  I get 15 pages a month free.

2 REPLIES 2

‎04-12-2022 07:47 PM

HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.

 

Instant Ink Support.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

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‎04-13-2022 05:54 AM

HP Recommended

Hi @Traviss1,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are low on ink and would like a replacement sent out 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

 

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