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Solved!

Ink cartridge problem

HP Recommended
HP Envy 5546
Microsoft Windows 10 (32-bit)

Hi, I have a problem with our printer where it is saying 'Ink Cartridges Problem' constantly. I have installed new cartridges supplied from HP Instant Ink but still get the message. I was getting the message before the new cartridges were installed but thought the new cartridges would solve the issue. It hasn't. I have tried all the things it says to do, like cleaning the contact points on the cartridges and in the printer and also removing the power cord etc. That does not work either.

 

Any help would be appreciated.

Thanks

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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Hadge007, Welcome to the HP Support Community!

 

If you have tried the steps mentioned in this document and still have the same error even after using a new set of ink cartridges, this could be an issue with the printer. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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HP Recommended

Just seem to go round in circles with HP Support but I have fixed it now.

 

It's been put into the bin, along with the HP Instant Ink subscription. Will ensure I buy an alternative make next. 

 

Thanks

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