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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎02-19-2022 03:13 PM

HP Recommended

Just put in brand new ink cartridge and keep getting ink problem coming up on ho smart is there a way to check the cartridge?

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2022 05:21 AM

HP Recommended

Sorry , the model is a 6032E envy I have cleaned the terminals on the cartridge and followed the correct steps for re inserting and this hasn’t worked .As soon as I put the old smaller cartridge in it works perfectly and the only difference I can see is the size of the new one compared to the old , but According to instant ink this fine , so I cannot see where I am going wrong .

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3 REPLIES 3

‎02-20-2022 03:37 AM

HP Recommended

Hi @Richier68,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

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‎02-20-2022 05:21 AM

HP Recommended

Sorry , the model is a 6032E envy I have cleaned the terminals on the cartridge and followed the correct steps for re inserting and this hasn’t worked .As soon as I put the old smaller cartridge in it works perfectly and the only difference I can see is the size of the new one compared to the old , but According to instant ink this fine , so I cannot see where I am going wrong .

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‎02-20-2022 09:32 AM

HP Recommended

Seems like a cartridge issue.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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