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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ziomarco
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Ink cartridge received from Instant Ink program is defective

HP Recommended
OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

Hi,

One of the ink cartridge received from instant ink program is faulty. Printer says replace cartridge after installing new one received in the mail. Have tried removing all cartridges and performing a hard reset then installing cartridges again. Printer firmware is up to date. Printer will accept the old empty cartridge but keeps saying cartridge problem with the new one. Any help would be great. I have tried all the solutions I can find in the forums but noe seem to work. I assume HP sent me a bad cartridge.

 

Best,

 

Marcus

3 REPLIES 3
DrJHBickel
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I have exactly the same problem with an HP Officejet 4630. I have gone through all of the suggested steps and got nowhere. I then went to Staples and bought a replacement tri-color cartridge - but got the same result with a new cartridge. The problem seems to be with the printer itself and not the Instant Ink. Is HP trying to get me to buy a new printer? They want $99 for an over the phone consult.

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Kumar0307
HP Support Agent
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Message 3 of 4
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Hi @Ziomarco

Welcome to the HP Support Community. I'd be happy to assist you.

 

Which ink cartridge among the 4 is defective?

Kindly perform step 3 mentioned in this document. if the issue persists, proceed to the next step.

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
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@DrJHBickel

 

Apologies for the inconvenience. If you have tried the steps mentioned in this document, a new ink cartridge, and the issue persists, it is a possible hardware issue with the printer. If the printer is under warranty, HP will assist you with service options. If the printer is out of warranty, you may have to upgrade the printer.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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