Ink cartridge won’t work, saying printer is not enrolled but it is?

[JonSammons]

Hp Envy 5020

[Jay_G24]

Hi @JonSammons,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing cartridge error

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

[JonSammons]

Hi,

I’ve solved the ink cartridge issue, however, the printer is now taking a very long time to print anything?

[Jay_G24]

To assist better -

1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
2. How is the printer connected to the device USB or wireless?

Let me know!

[JonSammons]

Hi,

we are using both windows computer and Mac, iPad, iPhone wirelessly.

cheers.

[Jay_G24]

Try the steps in the document to resolve the slow printing issue -https://support.hp.com/gb-en/document/ish_2817150-2408088-16

Hope this helps !

Keep me posted!

[DeBiase]

The error says , there is a problem with printer or ink system.

[DeBiase]

The error says , there is a problem with printer or ink system.

[Jay_G24]

Try the steps in the document -https://support.hp.com/us-en/document/ish_1721989-1461843-16

Also, 

Try the single cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing 
• then remove the color ink and, insert the black  in and try printing 

Let me know the outcome 🙂

[902susan]

The printer says to enroll but my account says I am....I have tried to work with the virtual agent,but nothing is helping my situation...I may have to go buy another printer...not happy!