• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP ENVY 5020 All-in-One Printer

Hp Envy 5020

14 REPLIES 14
HP Recommended

Hi @JonSammons,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are facing cartridge error

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

HP Recommended

Hi,

 

I’ve solved the ink cartridge issue, however, the printer is now taking a very long time to print anything?

HP Recommended

To assist better -

  1. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone? 
  2. How is the printer connected to the device USB or wireless?

Let me know!

HP Recommended

Hi,

we are using both windows computer and Mac, iPad, iPhone wirelessly.

 

cheers.

HP Recommended

Try the steps in the document to resolve the slow printing issue -https://support.hp.com/gb-en/document/ish_2817150-2408088-16

 

Hope this helps !

 

Keep me posted!

HP Recommended

The error says , there is a problem with printer or ink system.

HP Recommended

The error says , there is a problem with printer or ink system.

HP Recommended

Try the steps in the document -https://support.hp.com/us-en/document/ish_1721989-1461843-16

 

Also, 

 

Try the single cartridge mode 

 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue 

 

To try single-cartridge mode follow the below steps:

 

  • remove the black ink from the printer, leave the color in and try printing 
  • then remove the color ink and, insert the black  in and try printing 

Let me know the outcome 🙂

HP Recommended

The printer says to enroll but my account says I am....I have tried to work with the virtual agent,but nothing is helping my situation...I may have to go buy another printer...not happy!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.