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04-15-2020 09:01 AM
I keep receiving an error message for my yellow cartridge, to reinstall. I have, and still the same error message. The cartridge is faulty, the virtual assistant does not help... I'm so annoyed at the runaround. I have spent a fortune on subscription fees since 2016 and can't get any assistance. how do I get a replacement cartridge pronto as I need my printer - my business is run from home.
04-18-2020 07:21 AM
Welcome to the HP Support Community. I'd be happy to assist you with the "Cartridge error" issue.
Let's try a power reset on the printer-
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Try step2 onwards in the document to resolve the issue -Error Indicates Faulty Ink Cartridge
Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
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04-24-2020 03:21 PM
Thank you, for sending the cartridge. It was received and although it cleared one error message, it still will not allow me to print. The NEW error message is "Cartridge cannot be used until printer is enrolled in HP instant ink".
It will not allow me to access the display on my printer, I have not only unplugged the printer, reset the router I have followed steps as far as I can - without access to the printer display. I have a business and am now going into the second week without a printer/fax. I NEED MORE HELP THAN, I am receiving. My printer has been enrolled since 2016.
04-25-2020 05:00 PM
I have tried each of the steps INDICATED as I stated in the previous entry... THE CHAT IS A NUISANCE... and does not help! I am so annoyed and if it isn't resolved within 24 hours, I will be purchasing a different brand. I have a business and cannot be without my printer... it has been two weeks... MY FAX and scan capabilities aren't even accessible... I can't even talk to anyone! So annoying, I can read and have already followed those instructions. .... on average I am printing over a thousand pages per month, with numerous faxes coming in... this is so frustrating!