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10-19-2021 08:03 AM
I recently changed both cartridges and they have failed to work, black is very faint, colour blurred or faded, Ive tried all the online tools and resetting, nothing has changed.
10-23-2021 08:24 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand that your HP ink cartridges are not working correctly. If you have already performed the steps from the document Black Ink Not Printing: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure.
Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Hope this helps!
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