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‎10-19-2021 08:03 AM

HP Recommended
Product: Deskjetplus 4100
Operating System: Microsoft Windows 10 (64-bit)

I recently changed both cartridges and they have failed to work, black is very faint, colour blurred or faded, Ive tried all the online tools and resetting, nothing has changed. 

1 REPLY 1

‎10-23-2021 08:24 AM

HP Recommended

@chef12

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I understand that your HP ink cartridges are not working correctly. If you have already performed the steps from the document Black Ink Not Printing: https://support.hp.com/in-en/document/c04100778 and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/  
          

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

ECHO_LAKE
I am an HP Employee

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