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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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macOS 11.0 Big Sur

The ink cartridges they sent this time are not compatible to my printer 

 

3 REPLIES 3
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Hi @Marilyn1701

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
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I have Officejet  Pro Plus Serial # [PERSONAL INFO REMOVED]. i have already updated firmware. Still have the same prroblem with 2 new ink cartridges, 950XL. i was told there is harware issue in my printer. What are the possible solutions to fix my problem ?

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Hi @Computerexcel

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

Keep me posted. 

Thanks.

 

NIRVANA_95
I am an HP Employee
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