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‎04-16-2023 10:52 AM

HP Recommended

My HP printer is not working…the message that appears in the window is: “ the cartridges are not communicating correctly with the printer”. I have cleaned the cartridges as stated in the suggestions and it has not helped…I have no ink cartridges on hand to change them out…Please send a color and black ink cartridge as i don’t know which it is or if its any of them. Thank You

1 REPLY 1

‎04-18-2023 08:45 PM

HP Recommended

Hi @Katz1947,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, you may perform the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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