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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Re: Ink cartridges problem
Create an account on the HP Community to personalize your profile and ask a question
06-24-2020 06:58 AM
Hi Screen frozen on ink cartridges problem
the following ink cartridges need to be replaced (black)
switching on and off has no effect or cleaning cartridges
Solved! Go to Solution.
Accepted Solutions
06-24-2020 08:26 AM
@Brenda72, Welcome to the HP Support Community!
Remove the black ink cartridge and check if the error persists. make sure you have tried the steps mentioned in this document.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
06-24-2020 08:26 AM
@Brenda72, Welcome to the HP Support Community!
Remove the black ink cartridge and check if the error persists. make sure you have tried the steps mentioned in this document.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
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