Ink detection is wrong

[Luminou]

Hello,

My cartridges are empty, I can see that on the pages I print.

However, Instant Ink won't send me new cartridges as it detects high levels of ink.

How can I solve this problem ?

Thank you,

Luminou

[Kumar0307]

@Luminou, Welcome to the HP Support Community!

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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