cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
106
Flag Post

Ink error

HP Recommended
HP Envy 4520
Microsoft Windows 10 (32-bit)

My HP ENVY 4520 is giving  me a message: remove and reinstall the indicated cartridge making sure is correctly installed.

 

  • The last time I used the printer was two weeks ago and it was working fine.
  • I have not made any software or hardware changes on my computer
  • I have performed troubleshooting steps but it still giving me the same message.
1 REPLY 1
HP Support Agent
HP Support Agent
21,068 21,032 1,396 2,324
Message 2 of 2
Flag Post
HP Recommended

@Blue19,

 

Thank you for posting your query on HP Community,

 

Are you using genuine HP Ink cartridges or refilled ink cartridges. 

 

Let's try these steps here: 

 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

You may also try to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Alternatively, you may try to follow the steps suggested in this support document for - An 'Incompatible' or 'Ink Cartridges Missing' Error Message Displays

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation