08-09-2019 06:05 AM
My HP ENVY 4520 is giving me a message: remove and reinstall the indicated cartridge making sure is correctly installed.
- The last time I used the printer was two weeks ago and it was working fine.
- I have not made any software or hardware changes on my computer
- I have performed troubleshooting steps but it still giving me the same message.
08-11-2019 05:19 PM
Thank you for posting your query on HP Community,
Are you using genuine HP Ink cartridges or refilled ink cartridges.
Let's try these steps here:
Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
You may also try to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware
Alternatively, you may try to follow the steps suggested in this support document for - An 'Incompatible' or 'Ink Cartridges Missing' Error Message Displays
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee