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11-12-2022 03:54 AM - last edited on 11-12-2022 01:49 PM by MayS
I own an HP Deskjet 4120e. I have a subscription to HP ink services so I am using official ink.
All my pages come out extremely faded. Black is worst (it barely shows at all), but colour is also not great.
I have tried all the various diagnostic steps in the HP app. To make matters worse there is an alignment issue with the printer. When performing the alignment fix the page gets printed so faded that the scanner can't detect the image to perform the realignment. I have tried doing a full reset of the printer etc.
I am at the point of contacting HP support, but for some reason my perfectly valid serial number is not recognized. I get an error when typing it in online. The error states: "please enter a valid serial number". It is 100% valid, copied directly from the app.
I am at my wits end trying to resolve this issue so I wanted to turn to the forum for any advice. Does anyone have a telephone number for HP so I can actually talk to someone about this?
Thanks so much!
11-12-2022 12:48 PM
Welcome to the HP Community Forum.
HP Support case submission uses the serial number to verify Warranty when a device is submitted for Warranty repair.
Instead, consider contacting Instant Ink Support for help.
Printer warranty is not used or necessary to get help for issues related to your Instant Ink subscription.
If you have enabled HP+ Service on your printer,
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Contact information for HP+ has been included at the end of this message.
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Things that are Instant Ink
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TKB article contributed by HP JessikaV
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What is an HP Instant Ink Platinum subscription?
HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.
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Excerpted – Section Disclaimers
Dual-band Wi-Fi™: Wireless operations are compatible with 2.4 GHz and 5.0 GHz operations only. Learn more at HP Printers - Mobile Printing Solutions Compatible with HP Printers . Wi-Fi is a registered mark of Wi-Fi Alliance®. Supports both 5.0 GHz and 2.4 GHz using up to 112 non-overlapping channels v. only 3 non-overlapping channels for 2.4 GHz only. Supports 5.0 GHz band (up to 150 mbps) v. 2.4 GHz band (up to 72.2 mbps). Internet access must be purchased separately.
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