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gospeltele
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Message 1 of 2
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Ink full, blank page

HP officejet Pro6978
iOS

Just replace the inks. Blank pages. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Ink full, blank page

@gospeltele, Welcome to HP Support Community!

 

This could be an issue with the ink cartridges or the printer itself. Let us try some steps to isolate the issue-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issue and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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