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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Cookie725
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Message 1 of 2
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Solved!

Ink has not arrived since the shipping label was 2 weeks ago

HP Recommended
OfficeJet 3830

I'm new to instant Ink and was very excited to sign up for the program with all the content I needed to have printed for homeschooling this year. Needless the say my experience has not been going well and I have yet to receive my first shipment of ink. The tricolor and black cartridges were shipped on August 26 (over 2 weeks ago) and the status on the tracking is still "Electronic information submitted by shipper" and no further update since then. I called support last week and they shipped another cartridge and promised that I would receive the cartridge by Friday. Given the second cartridge tracking info is the exact same as the first, I'm not confident it will arrive tomorrow. What can I do? I'm stuck with no ink. Not impressed...

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Accepted Solutions
Jay_G24
HP Support Agent
HP Support Agent
12,570 12,539 969 1,096
Message 2 of 2
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HP Recommended

Hi @Cookie725,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
12,570 12,539 969 1,096
Message 2 of 2
Flag Post
HP Recommended

Hi @Cookie725,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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