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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎04-11-2020 09:14 AM

HP Recommended
Product: Envy 5000
Operating System: Microsoft Windows 10 (64-bit)

I want to change my plan but I can’t do that.

I sign in in the web site, I’m in but there is no place where I can change my plan.

Can you help me?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2020 07:36 AM

HP Recommended

I spoke with the support this morning and they fixed everything immediately.

Thank you

View solution in original post

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5 REPLIES 5

‎04-11-2020 10:45 AM

HP Recommended

Hi,

follow below guidelines to change your HP Instant Ink plan:

https://support.hp.com/in-en/document/c04981429

 

Please let me know if you experience any difficulties,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-11-2020 11:04 AM

HP Recommended

Unfortunately I have a problem at point 2)

I signin but in can see My Account section.

It recognize me as user but it doesn’t show me any my account section.

I don’t know the reason ...

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‎04-13-2020 05:06 PM

HP Recommended

When I first signed up on April 1st, I had my account information showing. SInce then, the printer has told me I've been canceled and, days later, my account disappeared. When I sign in to Instant Ink, the only option I have is to "Sign Up" for Instant Ink. Is that where you are?

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‎04-14-2020 12:21 AM

HP Recommended

When I sign in to Instant Ink, the only option I have is to "Sign Up" for Instant Ink.

It’s exactly where I’m.

I want to change my plan but I can’t.

i don’t want to pay more money because the site doesn’t work.

Was this reply helpful? Yes No

‎04-14-2020 07:36 AM

HP Recommended

I spoke with the support this morning and they fixed everything immediately.

Thank you

Was this reply helpful? Yes No
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