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HP Envy 4520
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I am enrolled in Instant Ink but don't print as much as I used to,  so I have had my cartridges for quite some time now (3 years). I noticed that the magenta isn't printing anymore, so I cleaned the print heads. The Diagnostic report came back showing "Ink levels are okay" but the magenta column is completely blank. I'm not sure how to get a new cartridge when the ink levels are still "okay."

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@KIKIZOKO, Welcome to the HP Support Community!

 

I understand you are not able to print in Magenta. As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@KIKIZOKO, Welcome to the HP Support Community!

 

I understand you are not able to print in Magenta. As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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