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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
KIKIZOKO
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Ink level "okay" but no Magenta printing

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HP Envy 4520
macOS 11.0 Big Sur

I am enrolled in Instant Ink but don't print as much as I used to,  so I have had my cartridges for quite some time now (3 years). I noticed that the magenta isn't printing anymore, so I cleaned the print heads. The Diagnostic report came back showing "Ink levels are okay" but the magenta column is completely blank. I'm not sure how to get a new cartridge when the ink levels are still "okay."

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Kumar0307
HP Support Agent
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Message 2 of 2
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@KIKIZOKO, Welcome to the HP Support Community!

 

I understand you are not able to print in Magenta. As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
27,143 27,107 1,897 2,279
Message 2 of 2
Flag Post
HP Recommended

@KIKIZOKO, Welcome to the HP Support Community!

 

I understand you are not able to print in Magenta. As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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