Ink level "okay" but no Magenta printing

[KIKIZOKO]

I am enrolled in Instant Ink but don't print as much as I used to,  so I have had my cartridges for quite some time now (3 years). I noticed that the magenta isn't printing anymore, so I cleaned the print heads. The Diagnostic report came back showing "Ink levels are okay" but the magenta column is completely blank. I'm not sure how to get a new cartridge when the ink levels are still "okay."

[Kumar0307 · Accepted solution]

@KIKIZOKO, Welcome to the HP Support Community!

I understand you are not able to print in Magenta. As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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