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Ink levels full: Printing like ink is low

HP Recommended
HP Office Jet 3830 Series & HP Envy 4520 Series
Microsoft Windows 10 (64-bit)

Hi, 

 

I have 2 separate HP printers that are both experiencing the same issue with instant ink. On the estimated levels once connected it states that the printer has full instant ink levels. When I try to print documents the quality is like there is no ink left. 

 

I have tried troubleshooting and cleaning the cartridges and running the print quality page, aligning the cartridges. None of this has worked and the print quality is like there is hardly any ink. 

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HP Support Agent
HP Support Agent
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HP Recommended

@Moody_6, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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