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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Ink not shipped and no support from HP.

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HP ENVY 5540 All-in-One Printer
Microsoft Windows 10 (64-bit)

Just ran out of black ink. According to my account, a black cartridge has NOT been shipped for months, however a colour cartridge was shipped recently and I have it. As a result, the HP automated help system sends me in an endless loop to check if a family member or neighbour picked up the cartridge they sent recently - i.e. the colour one that I have. It seems impossible to actually get support for this scenario - any ideas how I can get through to someone to explain?

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in answer to ur question...

Get out of! Don't use HP Products. Customer Serv is very poor! Real people are very hard to contact. My printer and printing activities is at a standstill, until HP decides to replace their faulty cartridge. They won't rush ink, its been a week and they are just shipping. Will be out of commission until I get a new ink cart., as u can't use any other, while on this program. Very Poor set up. I would advise against it! I'm getting out as soon as carts. are used up. NO MORE! I'M DONE! That answer any questions. Going shopping! Need new printer (definitely NOT hp)

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Normally you can reach Instant Ink Support staff via your Instant Ink account dashboard.


It sounds like the auto-sensing on which the printer depends is not working as expected.


I cannot help directly - I don't have any access to your account. (I don't work for HP.)


The issue can be sorted - both for the looping message and the need for ink.


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@Will71, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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