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Steph13
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Message 1 of 2
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Ink printing green

HP Envy 5010
Other

When I print in colour it comes out in green rather then the colour and under the ink cartridges, there is a white cloth under the colour cartridge which has green ink on it, I’m not sure if that has something to do with it?

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HP Support Agent
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Message 2 of 2
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HP Recommended

Ink printing green

@Steph13, Welcome to HP Support Community!

 

This could be an issue with the settings or the ink cartridges. Let us try and isolate the issue first. I would recommend you follow the steps from the document HP DeskJet, ENVY 5000 Printers - Black or Color Ink Not Printing, Other Print Quality Issues

 

If the issue persists, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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