When I print in colour it comes out in green rather then the colour and under the ink cartridges, there is a white cloth under the colour cartridge which has green ink on it, I’m not sure if that has something to do with it?
@Steph13, Welcome to HP Support Community!
This could be an issue with the settings or the ink cartridges. Let us try and isolate the issue first. I would recommend you follow the steps from the document HP DeskJet, ENVY 5000 Printers - Black or Color Ink Not Printing, Other Print Quality Issues.
If the issue persists, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
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