08-31-2019 02:31 PM
I bought my printer Online when I was in Ireland. I used usually 304 ink . 2 months ago, I went back to Middle East andI couldn’t find the same number of the ink . In that’s issue, I bought 123 ink number but it said that is not suitable for that’s printer. Could you help me pls and tell me what is the suitable ink for my printer?
09-03-2019 07:49 AM
@Zohd, Welcome to the HP Support Community!
Find the list of Compatible ink cartridges for HP ENVY 5020 All-in-One Printer as mentioned below:
HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:
Cartridge Not Intended for this Printer
We need to perform a regional reset on the printer to resolve this issue.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
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