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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-16-2020 09:48 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My black ink isn't printing and my coloured in is so faint you can hardly see it at all. 

 

I have followed the virtual agent, done the troubleshooting, gone through the cleaning cycle several times and I'm getting nothing. 

 

Please someone help - I'm cracking up!

 

7 REPLIES 7

‎05-20-2020 08:26 AM

HP Recommended

Hi @MrsH_2017

Welcome to the HP Support Community. I'd be happy to assist you.

  • What model printer are you using?
  • Are you using HP regular ink cartridges or is the printer enrolled in Instant Ink?

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

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‎05-20-2020 09:17 AM

HP Recommended

It’s an all in one - always using the inks that are sent to me.

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‎05-20-2020 12:44 PM

HP Recommended

@MrsH_2017

 

HP sends both types of ink cartridges. Kindly specify which ink cartridges are being used.

Also, refer to this document to know how to find the Product Name or Product Number.

There are several All-in-one printers.

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

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‎05-20-2020 12:52 PM

HP Recommended

Deskjet 2600 series

 

The inks are the ones that are sent by HP as part of my plan. 

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‎05-21-2020 08:26 AM

HP Recommended

@MrsH_2017

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Keep me posted.

KUMAR0307
I am an HP Employee

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‎05-21-2020 10:24 AM

HP Recommended

Your private message doesn’t let me reply. 

it says I’ve reached my message limit but I e never actually sent any messages! This is very frustrating!

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‎05-21-2020 02:55 PM

HP Recommended

@MrsH_2017

 

Apologies for the same, it looks like the servers are not responding. Kindly try after some time.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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