Ink replacement too sloe

[John645]

I have been using instant ink for several years. I've bought a new printer, enrolled and got 6 months free printing. However, I've used the replacement XL colour cartridge in one session. The replacement for that took 10 days to arrive and was also used up in one session. I'm now waiting another 10 days for a replacement. My old machine only gave me 10 to 12 prints before exhausting. The new machine gives 45 before being empty. I always had a supply of ink for the old machine. I have no ink back up for the new one. Is this a common problem with other users. 

[Dragon-Fur]

@John645 

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@John645 wrote:

I have been using instant ink for several years. I've bought a new printer, enrolled and got 6 months free printing. However, I've used the replacement XL colour cartridge in one session. The replacement for that took 10 days to arrive and was also used up in one session. I'm now waiting another 10 days for a replacement. My old machine only gave me 10 to 12 prints before exhausting. The new machine gives 45 before being empty. I always had a supply of ink for the old machine. I have no ink back up for the new one. Is this a common problem with other users. 

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Common?

The answer is difficult to quantify.  It can be done but you need a lot of data to obtain a useful result.

The service is structured for success, of course.  The degree to which it works depends on the execution:  Does the service work as intended?

Sure...

Without regard to any other data differences, Pre-Covid deliveries worked better, faster, more reliably than "Post-Covid" deliveries. 

Meh.  Don't agree?  Ignore it.  I won't defend the opinion.

Ink is here and quickly gone!

If the ink is used very quickly, that is, before the printer can notify the service that ink is low and due for replacement, the need for the ink and the ability of the service to schedule the needed replacement can be in conflict.  The service is apparently not structured to support the super quick turn around.

Generally, ten days (in my opinion) is not terrible - it is surely a long time when you need to print "now".

As to the "used once and all gone" - how long ink lasts is tied directly to what is being printed, the health of the printer, the number of uncounted but still "inked" tests / reports.  There are formulae for ink use:  HP Printer & Page Yield Overview

What to do?

Certainly, you should contact Instant Ink Support and ask for help!

Information is provided here...

Things that are Instant Ink

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

At the bottom of the webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

example

HP Instant Ink - Manage your account

Sample Sections

• Enrollment Information
• Solve Problems
• Questions about Ink or Toner

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

AND...

Instant Ink Support >> HP Instant Ink Support   

NOTE >> Select Your Region // Hours as listed at the site.

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

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