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‎08-31-2020 02:46 AM

HP Recommended
Product: Hp envy 4527

Hi

I run out from the ink but the hp smart shows I still have , except when I want to print. Then it's shows the ink level is low

I can even print colour anymore

I pay the monthly payments, I just needed one pack of ink 

Now I need both to be replace 

I tried to get support but the phone is not available, the assistant can't help on it because it's shows to it I still have ink

Can someone please help on it?and replace the ink as soon as? I need for work ASAP 

 

Thanks

 

Katy

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1 REPLY 1

‎09-02-2020 10:24 AM

HP Recommended

Hi @Katy85

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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