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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Ink returned to sender

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02-14-2023 08:30 PM
My instant ink cartridges never arrived. I have tracked the package using the tracking number given by the virtual assistant and it says returned to sender. Has this happened to anyone else?
if so, please advise how you resolved this issue without having to purchase new ink at an additional cost (full price).
02-16-2023 11:17 AM
Welcome to the HP support community.
I understand that the instant ink cartridge is not printing, and I am glad to assist you.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee