Ink set up

[Angel9717]

Trying to enrol for instant ink but my envy printer was given me by next door neighbour. The access code I put in I find on printer must still be next door neighbours one as it says it's in use. How can I get access code for me to use. 

[TEJ1602]

@Angel9717, Welcome to HP Support Community!

Let us try to remove and add the web services on the printer(repeat the procedure 2-3 times)-

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Hope this helps! Keep me posted. 

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