Ink shipment has not arrived

[Galan2]

Help, please? My instant ink shipment has not arrived and tracking shows no sign of where the ink is. It was supposed to have been sent on Sept. 2nd but the Post Office has no more information. I cannot use my printer and I need to print urgent and important documents. What am I to do?

[Anand_Andy]

Hi @Galan2,

Welcome to the HP Support Community

I understand you are facing an Instant Ink shipment issue. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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