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Lorainne1
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HP Recommended

Ink

Hp Envy 5032

Purchased my Hp printer last year, signed up to instant ink, today printer said I could not print any more copies until I signed up. I went into my account and it is saying 0 copies used. Can you help please. 

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HP Support Agent
HP Support Agent
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HP Recommended

Ink

@Lorainne1, Welcome to HP Support Community!

 

When you log in to the Instant Ink Account, do you see the right printer selected?

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates.

For more information, go to Updating or Upgrading Printer Firmware.

 

Assign Manual IP to the printer-

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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