Ink

[Halls1]

I have not received any ink for months 

I have had to buy ink to replace empty black ink as you know because the printer can detect this

please send ink that I am paying for

thanks

[Bob_Headrick]

Once you put retail cartridges in the printer the Instant Ink system will no longer be able to track the ink levels and properly send replacement cartridges.  In your case you will need to contact HP and explain the situation. 

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. 

Alternately, you can click on the Virtual Assistant.  When the assistant opens type "Where is my ink?" (w/o the quotes).  The system will ask a few questions and then schedule your shipment.

[Anand_Andy]

Hi @Halls1,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Instant Ink. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!