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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Have a HP Officejet printer and have instant ink.  Cartridges say it still has 50% ink but the print quality is pretty much a blank piece of paper. How do I fix this issue?

1 REPLY 1
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Hi @Uhc2011,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Follow the steps to fix streaked or faded prints. prints with incorrect colors, or other print quality problems.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Low ink levels can cause print quality issues. If any cartridges are very low or empty, replace them with new Instant Ink cartridges.

Load plain white paper and run the cleaning tool.

Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Clean Printhead or Clean Cartridges.

Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open Printer management options that include the cleaning tool.

If the page that prints has defects, the printhead might be badly clogged. Run up to two more cleaning cycles.

NOTE:

The cleaning page does not count against your pages printed for the month.

If you see blurry edges or jagged lines in your prints, try aligning the printhead.

Printers with a touchscreen or menus: On the printer, open the Settings or Setup menu, touch Tools or Printer Maintenance, and then touch Align Printer.

Printers without a touchscreen or menus: Go to 123.hp.com or your app store to install the HP Smart app. Click the picture of your printer on the home screen to open Printer management options. Select the option to align the printer.

 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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