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11-13-2023 09:10 AM - last edited on 11-14-2023 04:54 AM by JessikaV
Hello there,
My subscription is for both products, ink and paper. One of the cartridges is not working and it's not printing with good quality ink. I have received new paper but not the ink
Can you please follow up on this?
Your prompt response will be greatly appreciated
Thank you
V
11-14-2023 11:10 AM - edited 11-14-2023 11:11 AM
Hi @VeroQ,
Welcome to the HP Support Community
I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.
To assist you better, I have sent out a private message to assist you with the next course of action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
Gaya1239 – HP Support.